Our goal is to deliver perfect chocolate. As such, we need to give you our shipping specifications. They will help you to determine the correct price and shipping options for your package.
When will my chocolates be shipped?
Your chocolate will ship from our Royal Oak, Michigan, facility from one to three business days from the time we receive the order. Orders received after noon will be processed the next business day. Orders received over the weekend will process the following Monday, and orders received over a holiday will process on the next business day following the holiday. Please allow 48-72 hours for us to process orders for in-store pick up.
Do you ship packages every day?
We ship packages Monday through Wednesday. We also process next day packages on Thursdays. We don't want your chocolate to sit at a shipping depot over the weekend. We cannot guarantee Monday deliveries on any order, and our shipper does not deliver on the weekends. We apologize for any inconvenience this may cause.
Who does your shipping?
We use Fed Ex exclusively for our shipping.
To where do you ship?
We ship anywhere in the continental United States plus Hawaii and Alaska. We do NOT ship to post office box addresses. We do not currently ship internationally, though we do ship to Canada on a case-by-case basis. For Canadian shipments ONLY, please contact us via the "Contact Us" link for a quote.
Do you ship in warm weather?
Yes! We ship throughout the year.
What shipping method should I choose for shipping to warm weather locations?
If you are shipping during the summer or to a place where the temperature will be above 70 degrees (states with warm weather), we recommend that you add a cold pack to your order. Simply select the "Insulated" option when you choose your shipping method. Customers that plan long distance shipments to hot weather locations (shipments that normally take more than two days) should select either Two-day Air or Next Day Air for their order.
What do you consider "long distance?"
Gayle’s Chocolates is located in Royal Oak, Michigan. We can reach much of the Midwest and East Coast in two days by Fed Ex Ground. Any location beyond that requires three to six days via Fed Ex Ground. Please refer to this Fed Ex link and enter 48067 as your origin ZIP Code.
Gayle’s Guarantee and warm weather shipping
In the event that you choose not to use a cold pack in such conditions—or if you choose not to ship Fed Ex Two-Day or Next Day to warm weather locations—then, regrettably, your order will be sent at your risk without a Gayle's Guarantee.